Shipping policy

At Fresh From Neelgiris, we carefully pack every order to ensure your products reach you safely and in excellent condition.

Order Processing

• Orders are processed within 1–3 business days after confirmation.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• You will receive order and shipping updates through your registered contact details.

Delivery Time

• Standard Delivery: 3–7 business days
• Delivery times may vary depending on your location and courier service.
• Remote locations may require additional delivery time.

Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before you complete your order.
• Any applicable free-shipping offers will be mentioned during promotional periods.

Delivery Delays

Delivery may occasionally be delayed due to weather, public holidays, courier issues, or other circumstances beyond our control. We appreciate your patience in such situations.

Incorrect or Damaged Orders

If you receive a damaged, incorrect, or tampered package, please contact us within 48 hours of delivery with your order details and clear photographs/videos of the package and product.

Contact Us

For shipping-related questions or assistance with your order, please contact our customer support team through the Contact Us page.